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Monday, January 21, 2013

Spark Lead Management System Update : Form Spam


UPDATE: This has been deployed! Please contact us if you have any client calls that state that they are having any issues.

We have configured this real time check to be fairly "tight" in that if they have been reported more that X number of times to a global Spam database they will not be able to complete forms on our websites.

Why?
We pride our selves on our ability to provide quality leads. When our leads are presented in conjunction with  "Junk Mail" it bothers us. We don't want to waste your time with bad data. At the same time when something like this is deployed it can present new issues such as customers could have been incorrectly flagged as spammers.

If you receive a report that a customer is having an issue please ask them for the IP address. they can use google and do a search for "whats my ip address" and that will tell them.

If some get through even after the this release then we will be adding them to the national database of form spammers.

Please contact us if you have any questions.

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We are currently in the process of making a couple adjustments to the system to further block the Form Spammers. These people are the ones that send useless requests that are not related to the website that they are posting on.

We are aware of the accounts that are receiving them and we are in the process of correcting this annoyance. Thank you.



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