Handling the bad review...
How you can handle the bad review: “They didn’t!!!,” you whimper! (Oh yeah, they did. And, sorry, putting your hand over your screen trying to hide the negative comment won’t help the situation. Nice try though.) Yep, it’s the black mark on the soul of your brand!!! A mad hindrance on the successes you have worked so hard to achieve!!!! A fly in the ointment of your social media efforts!!! “NOOOOOOOOO!!!” Okay, you get the point. So, yeah, you’ve received a negative comment. And, right now, it might seem like the end of the world, but, don’t panic, it’s not. It’s actually an opportunity for you to show off your customer servicing capabilities. (No, seriously, hear me out.) Even with the best of products, services and customer service, this was bound to happen sooner or later, because, as hard as you try, you can’t please all of the people all of the time. It’s the nature of doing business. The important thing is turning that negative feedback you received into a posi