As a lead enters the system the system removes duplicates as best as possible but in some cases the use may fill out a webfprm and call from a different line then they just provided so in some cases duplicate lead records can enter the system. In this case we suggest that you simply consolidate the lead on one of the the records provided and see the other as a duplicate. This keeps the interface clean with only the valid leads in your view.
In some cases bad contact information may be submitted making contact with the lead not possible. in this case simply se to dead with bad contact information and the lead will then be removed from the default view.
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